Terms & Conditions

GENERAL TERMS

TERMS AND CONDITIONS

We are:
Bikram Yoga London Limited
Company No. 06887303
VAT Registration: 972 8711 85

which operates our Canary Wharf studio

Joca Ltd.
Company No. 05126551
VAT Registration: 864131632

which operates our London Bridge studio

Our addresses are:
Canary Wharf studio: 4 Beaufort Court, Admirals Way, London E14 9XL

Telephone – 020 7537 2002

London Bridge studio: 1A Magdalen Street, South East London, SE1 2EN

Telephone – 020 70363866

Email – [email protected]

Please read the terms and conditions (“Terms and Conditions”) set out below carefully before registering with us to become a Member. When you apply to become a Member or order any Goods from us you agree to be bound by these Terms and Conditions. The contract for membership of either Studio is between you and Bikram Yoga London Ltd or Joca Ltd.

1. Definitions

“Agreement” is a reference to these Terms and Conditions, the Privacy Policy, the Studio Etiquette, the Image Release Waiver and any application form and payment instructions provided to you;

“Class Cards” has the meaning set out in clause 2.7;

“Goods” is a reference to any goods (including memberships) which we may offer for sale from our Website or Studio from time to time;

“Image Release Waiver” means the image release waiver form signed by our Members and available on our Website and at our Studio permitting us to livestream and/or record classes;

“Member(s)” is a reference to any person who has registered with us to use a Studio and to become a member;

“Privacy Policy” means the privacy policy displayed on our Website which details how we collect and store your personal data;

“Studio” is a reference to the facility or facilities where we provide bikram yoga and other classes as detailed on our Website;

“Studio Etiquette” means the rules of each Studio applicable to all Members which are displayed on the Website and in the Studio;

“Time Series” has the meaning set out in clause 2.7;

“you”, “your” and “yours” are references to you the person applying for membership at a Studio;

“BYL”, “JL” “we”, “us” and “our” are references to Bikram Yoga London Limited and/or Joca Ltd; and

“Website” is a reference to our Website www.bikramyogalondon.com.

2. MEMBERSHIP

2.1. We offer a range of different membership packages to suit our Members. Details of the current membership packages available and price lists are published on our Website and displayed at our Studios.

2.2. Once you have selected a membership package you will need to register with us to become a Member. With the exception of those registering as children for special children only classes, which may be promoted under the name “Children’s Yoga” or similar, you must be over 16 years of age to become a Member; however, those under the age of 18 must be accompanied by a parent or guardian when attending the Studio. All Members, including temporary Members, are required to complete an application form requiring you to provide your contact and medical details.

2.3. By registering with us you agree to be bound by these Terms and Conditions, the Privacy Policy, the Image Release Waiver and the Studio Etiquette.

2.4. When you submit your application form and each time you visit a Studio, you warrant and represent to us that you have no medical conditions known to you that would prevent you from engaging in any and all forms of exercise including, but not limited to, yoga-related exercise in a heated room. If in doubt, it is your sole responsibility to consult a medical practitioner and cease attending classes until you are satisfied that you are in good health and can perform the exercises safely. Our staff and teachers are not medically trained or qualified and therefore are not able to assess whether a Member should participate in a class.

2.5. Once we receive your application together with the appropriate payment details, we will review your application and notify you if successful. Once you become a Member of either Studio you will be entitled to access the classes and other facilities available at the Studio in accordance with your membership package.

2.6. Please ensure that you familiarise yourself with any restrictions that may apply to your membership package. Introductory offers are subject to restrictions which are displayed on our Website and in the Studios. Certain packages may be designated as “Off Peak” or “Peak” packages which will entitle you to attend classes at certain times and subject to package rules. Full details are displayed on the Website along with a current timetable of classes. If you have purchased an “Off Peak” membership package you will not be able to apply that package to attend classes in designated “Peak” periods.

2.7. Some membership packages are provided in the form of cards which entitle the holder of the card to attend a specified number of classes over a set period of time (“Class Card”). If a Member books a class under a Class Card but either does not attend the class or cancels within 3 hours before the class, the Member will forfeit the right to use that Class Credit. This applies equally to single class purchases (“Drop Ins”). Extensions to Class Cards may be purchased at the prices and subject to the terms stated on the Website and at the Studios. Other membership packages are designated as Time-Series memberships which entitle the holder, subject to the specific package rules, to attend one or more classes per day over a limited period of time. If a Member under any Time Series membership does not attend or cancels a class within 3 hours before the class commences, that Member will have a no show or cancellation fee applied to their account.

2.8. Membership packages may also be purchased through specified partners selected by us. Membership entitlements will vary and will be detailed on the particular voucher.

2.9 There may be instances in which unavoidably the teacher is unable to attend a class. We will seek to find a replacement (cover) teacher for such classes where feasible. In some instances we may be unable to find a cover at short notice.  We will endeavour to contact you but if you arrive at a Studio for a class in which the teacher is absent you will not be charged for the class and you can retain that class credit for future use.

3. HEALTH AND SAFETY AND LIVE STREAMING OF CLASSES

3.1. It is your responsibility to monitor your own physical condition throughout any class you undertake at a Studio. In the event of any unusual symptoms occurring during a class, you should cease practising and inform a member of staff immediately and also in writing to [email protected] as soon as it is conveniently possible to do so. We cannot take any responsibility for any injury you may sustain as a result of participating in a class at a Studio except where such injury has occurred through our proven negligence. You should not attend further classes until you are satisfied that you are in good health and can perform the exercises safely.

3.2. Yoga and other classes may be offered to children from time to time by our Studio. Anyone under the age of 18 years must be accompanied by a parent or guardian when attending the Studio and using the changing facilities. Children attending children’s yoga classes must be brought to and collected from the class by a parent or guardian. No child over the age of 7 may use a changing room reserved for the opposite gender, whether or not the child is accompanied by an adult.

3.3. CCTV: Our Studios may have CCTV installed in order to help protect the property and safety of Members and staff. Please see our Privacy policy for further details.

3.4 You understand and agree that we may, from time to time, record and/or live stream certain classes which you attend for the purposes of making such classes available to viewers online. The recording and live streaming of a class will be clearly communicated before a class commences. You will be requested to sign an Image Release Waiver where you wish to participate in a recorded or live stream class.

4. PURCHASING ONLINE

4.1. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are of your own credit or debit card and that you have sufficient funds to make the payment.

4.2. Please note that some of our Goods may be suitable for certain age ranges only. You should check that the product you are ordering is suitable for the intended recipient.

4.3. When purchasing from this Website you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.

4.4. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your purchase and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or purchasing from the Website.

4.5. Any purchase that you place with us is subject to product or service availability and acceptance by us. When you place your order online we may send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. If the Goods are unavailable or the details of the order are incorrect, we will inform you as soon as practicable.

4.6. The contract for the Goods or membership will be accepted at the time your application for membership has been accepted. We will confirm this to you in writing. You must inform us immediately if any details are incorrect. If your order has not been accepted you will be notified of this together with the reasons.

4.7. In any case where you have purchased a membership package for which you are not eligible, we reserve the right to invalidate the package and charge you for the portion used. The amount of the charge for your partial use of the package shall be based on the cheapest package we can make available to you. You accept that we may, at our sole discretion, and without notice, charge any due and outstanding balances to your stored card in which event you will be notified via email.

5. PRICES AND PAYMENT

5.1. All prices listed on the Website and in the Studio are correct at the time of publication; however, we reserve the right to alter these in the future. Prices are inclusive of value added tax.

5.2. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the Internet. Your credit card company may also do security checks to confirm it is you making the purchase.

5.3. Time Series memberships and Class Cards must be paid for in advance at the time of membership application. Payment for all online purchases may be made by credit or debit card. Payment may also be made in advance by bank transfer for purchases made in either Studio. Different memberships have different payment terms which are displayed on our Website. Please consult the individual terms for each membership package.

5.4. In the event payment has not been received and we have been unable to process payment on your stored card, a written request will be sent to you informing you that the payment was unsuccessful and allowing you one additional week to transfer the payment. In cases where no payment has been made following two requests, the credit or debit card you have provided on your Standing Order Mandate will be charged without further notice for the full outstanding amount of your membership. Your membership may be cancelled and late payment charges will be due, equivalent to interest on the late payment which shall be calculated on a daily basis at a rate of 5% over our bank’s lending rate from the date the payment was originally due until the date of actual payment. We may also instruct a debt collection agency or solicitor to collect payment (including any interest and/or late payment charges) on our behalf. In such circumstances, you will be liable to pay an additional sum to us, which will not exceed the reasonable costs that we may incur to pay the debt collection agency or solicitor, who will add the sum to your outstanding debt on our behalf. An administration charge of £20 will be charged for each late payment reminder that we are required to send to you.

5.5. We will notify you of any increase in your membership rates when such increase becomes applicable. You will usually be given 30 days’ notice of any increase and the increased amount will be payable in the following month.

5.6. In order to maintain an active account with BYL and to book classes,  it is required that you maintain a current credit card in our system. Unpaid classes, membership fees and other negative account balances will be charged to your stored card from time to time without prior notice.

5.7. In the event you initiate an unauthorised chargeback with your card provider relating to membership fees, account balances or other outstanding amounts you owe for which we had taken payment to settle your account, an admin charge of £25 will be due in each instance. An additional £20 will be due if the chargeback is not retracted by you, forcing us to defend the case with the merchant bank. If a charge was taken by us in error, it is your obligation to contact us as soon as you become aware of the charge to arrange for a refund. Any chargebacks in this context will trigger the fees outlined in this section.

6. PRE-BOOKING AND CANCELLATION OF CLASSES

6.1. All classes must be pre-booked by our Members online.

6.2 Booking Windows: Class spots should be reserved online by any Member who has an active, valid package covering the period for the classes they wish to reserve. You may book your class beginning 14 days ahead and up to 30 minutes prior to the start of a class.

6.3 We do not take bookings or cancellations by email or phone or in person and we reserve the right to turn you away from a class if you have not pre-booked or to charge you a manual booking fee if you arrive at a Studio without having made a booking. Our fees are set out on our Website.

6.4. Waitlists: For classes that are fully booked up, you can place yourself on our online ‘waitlist’ beginning 14 days before the class. Once you are on the ‘waitlist’, as available spots come up in the class, then subject to clause 6.5 you will be moved from the ‘waitlist’ to a confirmed spot in the class and will automatically be emailed notification of this.

6.5. If space becomes available more than 2 hours prior to the class start time, then ‘waitlist’ places are automatically moved into class. If space becomes available less than 2 hours before the class start time, you will not be automatically moved up into the class and will need to call the relevant Studio in order to be manually moved into class by one of our front desk team.

6.6. Cancellations:  You must scan your BYL keytag in at reception at least 15 minutes before the class start time or your space may be allocated to another person. If you wish to cancel an online booking, you must do so yourself via the online booking system at least 3 hours before the start of a class (the “cancellation deadline”) or your booking will be treated as either a ‘Late Cancellation’ or a ‘No Show’ in which case a nominal fee will apply, which will be automatically charged to the payment card associated with your account. Further information on fees can be found on our Website. Until the time the fee has been paid, we reserve the right to suspend your booking and/or class attendance privileges. Your class space may also be allocated to another Member.

6.7 To cancel any seminars, workshops and other special events, please email the relevant Studio. These can only be cancelled or refunded where these have been purchased online or by telephone and cancellation is made during the applicable period.

7. DELIVERY

7.1. Goods will either be delivered to the email address nominated by you at the time of ordering or at a Studio.

7.2. We will make every effort to deliver within the time stated however we will not be liable for any loss caused to you by late ordering. If the Goods are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.

7.3. Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of missing items.

8. MEMBERSHIP CANCELLATION OR TERMINATION

8.1. Memberships purchased online or via telephone: – you may cancel your membership package purchased online or over the telephone by notifying us in writing by email within 14 calendar days of confirmation of your order provided that you have not used any part of your membership. A full refund will be made within 30 days of receipt of notification. Purchases for £42 or less are non-refundable.

8.2. Memberships purchased at a Studio: – if you change your mind you may cancel your membership package by notifying us in writing within 14 calendar days of submitting your membership application provided that you have not used any part of your membership. A full refund will be made within 30 days of receipt of notification.

8.3. Memberships paid by standing order: – following expiry of the time limits mentioned in 8.1 and 8.2 above, you may terminate your membership any time after the minimum term has been met by giving us 30 days’ notice in writing following the end of your current month of membership. Only active, fully-paid membership months are considered and applicable for the minimum term, not periods where the membership was either free or frozen. Standing Order Memberships are rolling memberships that continue perpetually unless cancelled within the above notice period. Once a termination has been agreed and confirmed with a Studio it is your responsibility to cancel the standing order you have in place with your bank and, if you fail to do so, a refund will not be made automatically. For any such refund, a £20 administrative fee is applicable. Any deposit paid upon signing up for the membership will be used as payment for the last month and is not refundable.

8.4. Termination by you in other circumstances: –You can terminate your membership at any time if we seriously break these Terms and Conditions and do not resolve the breach in a reasonable manner and time frame; or by giving 30 days’ written notice following the end of the current month of your membership if your circumstances change to such an extent that it is not possible for you to continue to participate in yoga classes (for example, you acquire a critical long-term injury or illness that prevents you from exercising, move to a different workplace and/or house resulting in both your workplace and house being outside a 5-mile radius from any of our locations, become pregnant, or are made redundant). Should any of these conditions apply to you, please contact us to discuss your membership options, however, note that the agreement cannot be terminated prior to the completion of the first 6 months of your membership (‘absolute minimum term’). We will need to see documents as proof of a change in your circumstances. We may at our sole discretion choose to freeze your membership, however where we agree to early termination of your membership we shall be entitled to withhold the deposit you will have paid with your application, or in the case of payment upfront, we may at our sole discretion give a pro rata refund of the amount paid less an amount equal to one month’s membership. Should such ‘early termination’ be accepted by us, the termination shall be deemed effective 30 days following the end of your current month of membership and a pro-rata refund, if any, shall be calculated on that basis. Barring the fulfillment of the absolute minimum term, the amount withheld shall be capped at two months’ worth of your membership, including forfeiting your initial deposit. An early termination administrative fee of £20 applies. Note that, once a termination has been agreed, it is your responsibility to cancel the standing order you have in place with your bank and that, if you fail to do so, your membership will remain active and a refund will not be made automatically. If a refund resulting from failure to terminate a standing order with your bank has been agreed a £20 administrative fee is applicable.

8.5. Membership Transfers: – Your membership is not transferable to anyone else. Allowing anyone else to use your card or membership number represents a serious breach of these Terms & Conditions. Cards or packages being used by any other person other than the authorised member will result in that membership being cancelled and no refund of the membership or current class package fee will be paid. In some exceptional cases, we may consider membership transfer. Any request for membership transfer should be notified to us in writing and any decision will be made by us at our sole discretion.

8.6 “Freezing” memberships: – Only annual upfront and standing order membership packages may be frozen. You may request a freezing of your annual or standing order membership, up to one time, for a minimum of one month and up to a maximum of three consecutive months, in one month increments, within any and each 12-month period, by providing us with a written request at least 14 calendar days prior to the date you want the freeze to be effective. A request to freeze your annual membership may only be made once in any 12-month period. You will be required to pay an administrative fee of £20 per month for the month(s) during which your annual membership is frozen. Annual upfront membership packages will be extended by the period that they were frozen. In case of standing order memberships, you are required to continue – not cancel, freeze or modify – your existing standing order and will receive a refund for the period you were absent net of the applicable administration fee via bank transfer upon your return. Freezing packages in any other exceptional circumstances or for longer periods are at our sole discretion. Your minimum term refers to active membership months, i.e. any periods your membership is frozen do not count towards the minimum term. The very last month of a membership cannot be frozen.

8.7. Termination by us: – We reserve the right to terminate your membership at any time if we have reasonable grounds to believe any of the following:

8.7.1. you have acted in breach of these Terms and Conditions (which shall include non-payment of membership fees) and/or the Studio Etiquette;

8.7.2. your behaviour within the Studio is unreasonable, abusive, disparaging or offensive to other Members, staff or teachers;

8.7.3. your actions within the Studio put you, other Members or staff, or any property at risk; or

8.7.4. we have reason to believe you have engaged in or are attempting to engage in any illegal activity.

8.8. In all cases of termination by us you will not be entitled to a refund of any membership you may have paid in advance and, in cases of annual or standing order membership, you will also be liable to pay the balance of any membership fees where termination takes place part way through the first 12 months of membership.

9. YOUR INFORMATION

9.1. Where we have requested information from you to provide Goods or services you agree to provide us with accurate and complete information.

9.2. You authorise us to use, store or otherwise process your personal information in order to provide the Goods or services to you and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to selected third parties from time to time, with your permission in cases where we believe that the services offered by such third parties may be of interest to you, or without further notification where this is required by law or in order to provide the Goods or service to you. Except as specifically otherwise indicated in our Privacy Policy, we will not pass on or sell your private information or contact details to any third parties for their marketing purposes. More information can be found in our Privacy Policy.

9.3. You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.

10. LINKED SITES

There may be a number of links on our Website to third party Websites which we believe may be of interest to you. We do not represent the quality of the goods or services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party Websites or the services or goods that they may provide to you.

11. COMPLAINTS

We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to [email protected].

12. LIMITATION OF LIABILITY

12.1. Great care has been taken to ensure that the information available on this Website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free, fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website; and we do not make any warranty whatsoever, whether expressed or implied, relating to fitness for purpose or accuracy.

12.2. We disclaim any and all liability to you for the supply of our yoga and fitness services and any Goods purchased from us (whether via this Website or at a Studio) to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for membership or the relevant Goods, taking into account any usage of your membership or Goods. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.

12.3. We do not accept any liability for any delays, failures, errors, omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.

12.4. We shall not be held liable for any failure or delay in performing our membership services or delivering Goods where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.

12.5. The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.

12.6. We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

12.7. We provide lockers free of charge and advise that you use them. Should your valuables not fit into the provided lockers, you are welcome to leave the item(s) at the reception desk with a member of staff. We will not be liable to you for any loss, damage or theft of any property you bring onto our premises while it is not in a locked locker. For items that you can demonstrate have been removed from locked lockers or have been lost through any clear negligence on our behalf, you will firstly need to file a police report indicating the loss, and secondly an insurance claim with your insurer, or in the case that you do not have such insurance make a written statement to us to that effect. Our liability in these instances, if any, will be limited to the lesser of the proven value of the item after any consideration you have received from your insurer, and £500.

12.8. Any bicycles, vehicles or their contents parked inside or outside any of our Studios are left entirely at your risk, and we will not accept any liability for loss, theft, or damage that may occur. We offer free parking permits at our Canary Wharf Studio, subject to availability. The permits may be borrowed in exchange for an ID. Loss of any permit is subject to a £100 replacement fee.

13. GIFT CARDS

13.1 You may purchase prepaid gift cards from us which may be used in payment or part payment of Goods. Gift cards are subject to separate terms and conditions.

13.2 All gift cards are valid for the period stated on the card or as specified in the terms and conditions. Upon expiry of the card any unused balances will be lost. Gift cards cannot be used in exchange for cash or re-sold or traded. A gift cards is not a credit, debit or guarantee payment card.

13.3 Lost or stolen gift cards will not be replaced.

13.4 Gift cards are not covered by the Financial Services Compensation Scheme.

13.5 An administration fee as specified in the gift card terms and conditions may be charged by us for managing the gift card.

14.GENERAL

14.1. We may subcontract any part or parts of the services or Goods that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you. We may change the location of a Studio at any time and will provide you with as much notice as is practicable.

14.2. We may alter or vary the Terms and Conditions at any time and any revised terms will be displayed on our Website.

14.3. The Terms and Conditions together with the Privacy Policy, the Image Release Waiver, the Studio Etiquette, any application form, the Standing Order Mandate, and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.

14.4. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.

14.5. These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales.

14.6. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

14.7. It is not intended that the undertakings and obligations of the parties set out in this Agreement shall be for the benefit of and capable of being enforced by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.

Last updated November 2021.

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IMAGE RELEASE WAIVER

This form applies to Bikram Yoga members who agree to participate in and to be filmed and/or recorded during our livestream yoga classes.

I agree that I wish to participate in the live streaming and/or pre-recorded yoga classes held by either Bikram Yoga London Limited or its subsidiary, Joca Ltd (collectively, Bikram Yoga). I hereby consent to the capture of my image in the footage which may clearly identify me as an individual. The livestreaming service will be provided by Vimeo who have been contracted by Bikram Yoga. I understand that I may withdraw my consent at any time prior to the class, in which case I will not attend the class, or for that matter, any future class that is being streamed and/or recorded for which I do not provide my consent.

I also understand that after the class Bikram Yoga may process (or instruct a third party to process) the footage for the purposes of showing the livestream and/or recording to paying subscribers. Recordings of classes may also be shown on social media sites and by Bikram Yoga to promote the livestreaming classes and for other marketing purposes. Yorebels Limited will be licensed by Bikram Yoga to show the livestream and pre-recorded classes on the Yorebels website and other online platforms.

Recordings of the classes will be stored by Bikram Yoga and/or Yorebels until such time that Yorebels determines that there is no further use for a particular recording, in which event the specific recording will be deleted.

More information about your rights and how we protect your personal information may be found in our Privacy Policy which is displayed on our website.

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PRIVACY POLICY- Bikram Yoga London Limited & Joca Limited

We at Bikram Yoga London Limited and Joca Limited (collectively, Bikram Yoga) understand how much value you place on your privacy and we will always treat your personal information with the utmost of care. This policy explains how we, Bikram Yoga London Limited and Joca Limited, both with trading addresses at Unit 28 City Business Centre, Lower Road, London, England, SE16 2XB , use your personal data which you provide to us when using our website or attending our studios. We will act as joint data controllers in relation to the personal data that you may share with us.

When we say your “personal data” or “personal information”, we mean any information that identifies you as a person.

Our relationship with you – what information do we collect about you?

We collect personal information from you when you order goods or services from us or use our website. We also collect information when you contact us by post, telephone or email, or complete any customer survey. Examples of the personal data we collect includes your name, your email address, your residential address and any correspondence when you contact us. If you are a member with us, we may also collect your bank account details and medical history.

Any personal information related to children (under age 18) will not be knowingly collected without the consent of their parent or guardian.

COVID-19

During the COVID-19 pandemic we may be legally required to collect and pass on your personal information to the NHS Test and Trace system. Should this be the case there will be notices in our studios advising you of this practice. In such circumstances we will act as the data controller of the information that we collect and will pass this information to NHS Test and Trace. Once the personal information is passed to the NHS Test and Trace that entity will become the data controller. You can find more information about how NHS Test and Trace handle your data at – https://www.gov.uk/government/publications/nhs-test-and-trace-privacy-information/test-and-trace-overarching-privacy-notice.

Photographic information and livestreaming/recording of classes

We may, for identification purposes at our studios, keep on file an electronic photographic image of you.

We have a specially designated room at our London Bridge studio in which we livestream classes and record them for future viewing as video on demand. Plaques designating this as a livestream room appear at the entrance to the room and also within the room. When you attend classes within the livestream room, your image may appear on camera. By signing the Image Release Waiver form available to download on our website and available from our staff in our studios, you agree to Bikram Yoga, who is acting as a data controller (as defined in the Data Protection Act 2018) live streaming or recording classes in which you may participate and in which your image may be visible. Our livestreaming service is licensed to Yorebels Limited (company number 13503957) who will use it for the purposes of enabling other individuals to participate remotely in online exercise classes. Yorebels, is for these purposes, a data processor (as defined in the Data Protection Act 2018). Bikram Yoga will ensure that any party that it licenses to use the livestreaming services complies with all legislation and regulatory requirements in force from time to time relating to the live streaming/recording of such exercise classes.

CCTV

Our studio locations have CCTV installed in order to help prevent and detect crime (property if both our members and our business) and for the health and safety of members, visitors and staff. Any images and footage are recorded and treated as personal information and are subject to the same high standards of confidentiality and care with which we will treat your other personal information. Signs are on display in our studios where CCTV is in operation.

How will we use the information we collect from you?

Personal information that we collect from you is used to open and manage your account. Reminders and updates will be sent to you using the contact information that you provide to us. The form of contact may be via voice calls, emails, or text messages (SMS) using the contact information that you have provided to us. Without your personal contact information, it is difficult for us to provide services to you.

Providing our services to you – in order to fulfil our contract with you we will use your personal information (including medical information) when we provide the exercise classes to you. We may identify you as a member and record your attendance at our classes.

Improving our services – we may analyse your personal information to improve our business, our website and customer services which in turn optimises your user experience.

Marketing – We may, with your permission, also use your information to email you about other products or services that we believe may be of interest to you. You can at any time opt out of marketing communications by clicking on the opt-out link embedded within the communication.

Personal information may also be collected automatically using cookies.

Cookies- what are they and how do we use them?

Cookies are small files that are automatically saved to your device as a result of the websites you visit. Cookies track, save and store information. Cookies may enable us or a third party to recognise you and make your next visit easier, and our services more useful to you, by giving you tailored options based on the information that has been stored from your last visit. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the web site.

We use the following cookies on our web site:

• Google Analytics – The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. Google’s privacy policy is available to read at http://www.google.com/policies/privacy/ .
• FullStory – The cookies collect information in a largely anonymous form to enable website owners to understand the usability of their websites. This includes information on how you actually experience our website, the pages visited, links clicked and mouse movements. Potentially identifiable data that is collected is your IP (Internet protocol) address. FullStory’s privacy policy is available to read at http://www/fullstory.com/legal/privacy/.
• Social Media Cookies – We may use various social media sites including facebook.com, www.youtube.com and www.twitter.com. Social media cookies permit members of various Social Media websites the ability to like, share and bookmark various pages within www.bikramyogalondon.com. You can find out how to block these cookies for your particular browser by clicking “help” on your browser’s menu or by visiting http://www.allaboutcookies.org/manage-cookies/index.html.
• Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit allaboutcookies.org.
• Google Adwords is enabled on our website. Google acts as a data controller when it collects information regarding you and your browsing preferences through Google Adwords. You may opt out of seeing personalised ads. This link explains how – https://support.google.com/ads/answer/2662922?hl=en . Please note that it is not possible to stop seeing all ads on websites.

Sharing your personal information with third parties.

In order to provide our services and operate our website, we use various third parties which are carefully selected by us. These third parties include companies which provide business functions such as email, marketing assistance, accounting, payment processing, data management and website support.

We also share the content of the live streaming or pre-recordings of exercise classes with Yorebels Limited who are licensed to show the classes online.

The livestreaming service is operated by Vimeo on our behalf. Vimeo may transfer some personal information to the US. You can read more about how Vimeo processes personal data on this link – https://vimeo.com/privacy.

Whenever we transfer your personal data out of the UK, we will only transfer it to countries that have been deemed to provide an adequate level of protection for personal data. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, the General Data Protection Regulation (EU 2016/679) (the ‘UK GDPR’) and The Data Protection Act 2018.

There are certain scenarios where we may have to share your personal information with other parties and examples of these scenarios are set out below:

• For legal reasons, we may be required to share your data with law enforcement agencies, governments, etc. This may be as part of an investigation, or it may be to prevent fraud prevention.
• Where your data may be required to protect against harm to the rights of property or person as permitted by law.
• Where your data may be required to prevent or protect against serious physical harm to an individual.
• If we are involved in an acquisition, a merger, sale of assets, or liquidation. If this circumstance arose, appropriate undertakings would be obtained from the third party.

Access to the personal data we hold on you: You have the right to ask us for a copy of the personal information we hold on you, a “subject access request”. There is no fee for this. However, requesting subsequent copies of such information within an unreasonably short period may be chargeable. Please email us at [email protected] if you would like to receive a copy of this information.

Right to rectify or erase your personal data: You also have the right to have any inaccuracies corrected or removed and in certain circumstances you may ask us to erase your personal data. If you would like us to erase the personal data we hold about you, please get in touch specifying why you would like us to do so.

Right to withdraw consent: If you have given us consent to use your personal details you may withdraw this consent at any time by emailing us at [email protected].

Right to limit processing your data: You may also instruct us to cease processing your data if no longer relevant, or if there are no other legal or contractual obligations for us to do so.

RETENTION OF DATA

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.  We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.

Recordings of livestream services will be deleted after 10 years.

OTHER WEBSITES

Our website may have links to other websites. This privacy policy only applies to this website. You should therefore review the privacy policies of the other websites when you are using those sites.

FUTURE CHANGES TO OUR PRIVACY POLICY

Our privacy policy has been designed to enable us to give you an optimal experience at our studios while allowing you to enjoy this experience in a setting that is as secure as reasonably possible. The policy is subject to change as our business evolves. Any changes to this policy will be updated on our website.

Should you have any questions or comments regarding this policy you are more than welcome to speak with a member of staff or email us at [email protected].

You also have the right to make a complaint about our data processing activities to the Information Commissioner’s Office. Further details can be found at https://ico.org.uk.